any of us in touch with David Snowden ? http://www.cognitive-edge.com/blogs/dave/2011/03/the_resilient_organisation_... excerpt : three principles of complexity based management namely: - The use of finely grained objects (this will be two posts, one on organisation objects, the other on information & narrative) - Distributed cognition, creating and using human sensor setworks - Disintermediation which means enabling the direct contact between decision maker (which can be a ritualised collective identity as well as an individual or committee) and raw material without interpretative layers. Posted by Dave Snowden <http://www.cognitive-edge.com/> on March 23, 2011 ---------------------------------------- http://www.cognitive-edge.com/blogs/dave/ http://en.wikipedia.org/wiki/Dave_Snowden *David John Snowden* (born 1 April 1954) is a Welsh<http://en.wikipedia.org/wiki/Welsh_people> lecturer, consultant and researcher in the field of knowledge management<http://en.wikipedia.org/wiki/Knowledge_management> . He has been described as an expert on tacit knowledge<http://en.wikipedia.org/wiki/Tacit_knowledge> ,[1] <http://en.wikipedia.org/wiki/Dave_Snowden#cite_note-Fortune-0> and "One of the most perceptive observers of the way in which knowledge is used in organizations."