---------- Forwarded message --------- From: Lou Moore, CTO <[email protected]> Date: Thu, Aug 23, 2018 at 11:34 PM Subject: How we’re running better blameless postmortems To: <[email protected]> During Summit I had the opportunity to hear from John Allspaw, and think about how to turn accidents into real investments in the future. <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=6e937d0c34&e=8b150960ee> Tweet <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=fd6350b484&e=8b150960ee> <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=ba768102b4&e=8b150960ee> Share <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=31ce93dac7&e=8b150960ee> <http://us2.forward-to-friend.com/forward?u=d9acf2a4c694efbd76a48936f&id=0b67cb5c4a&e=8b150960ee> Forward <http://us2.forward-to-friend.com/forward?u=d9acf2a4c694efbd76a48936f&id=0b67cb5c4a&e=8b150960ee> *From Accident to Investment* We held our seventh annual Code for America Summit in June, and we were fortunate enough to have John Allspaw, Founder of Adaptive Capacity Labs and former CTO of Etsy, join us as a speaker. In his main stage talk, he introduced the concept of the blameless postmortem: knowing that software systems get increasingly complex over time, and acknowledging that complex systems fail, we must have a way of responding to those failures that leads to learning and continuous improvement. I had the opportunity hear more from John and think about how to turn accidents into real investments in the future. Read on to learn: - How to actively steer people away from explanations and remediations, and focus on learning by mining for descriptive details around the key junctures in the incident timeline. - The importance of re-introducing the purpose and guidelines of the meeting every time you start one. - How postmortem facilitation is a practice, and like with any other practice, training and repetition are key. You can find the full piece, From accident to investment: How to run better blameless postmortems <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=1f4e1f3ec6&e=8b150960ee>, on the Code for America Blog. More stories from the CfA network: - Delivery-driven government: Principles and practices for government in the digital age <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=ab07d92134&e=8b150960ee> - Only new mistakes: Embracing failures while building digital service teams <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=e9bc6dc974&e=8b150960ee> - Government by the people: National Day of Civic Hacking <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=a661a33b4c&e=8b150960ee> - Reshaping the criminal justice system, at scale <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=7365960f0c&e=8b150960ee> View this email in your browser <https://mailchi.mp/codeforamerica/how-were-running-better-blameless-postmortems?e=8b150960ee> . This email was sent to [email protected]. Why did I get this? <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=36bb407589&e=8b150960ee> • Update your preferences <https://codeforamerica.us2.list-manage.com/profile?u=d9acf2a4c694efbd76a48936f&id=3ac3aef1a5&e=8b150960ee> or unsubscribe from this list <https://codeforamerica.us2.list-manage.com/unsubscribe?u=d9acf2a4c694efbd76a48936f&id=3ac3aef1a5&e=8b150960ee&c=0b67cb5c4a> . Code for America • 155 9th Street • San Francisco, CA 94103 • USA <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=000a35348a&e=8b150960ee> <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=965588df49&e=8b150960ee> <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=c41c31a607&e=8b150960ee> -- Check out the Commons Transition Plan here at: http://commonstransition.org P2P Foundation: http://p2pfoundation.net - http://blog.p2pfoundation.net <http://lists.ourproject.org/cgi-bin/mailman/listinfo/p2p-foundation>Updates: http://twitter.com/mbauwens; http://www.facebook.com/mbauwens #82 on the (En)Rich list: http://enrichlist.org/the-complete-list/