---------- Forwarded message ---------
From: Lou Moore, CTO <info@codeforamerica.org>
Date: Thu, Aug 23, 2018 at 11:34 PM
Subject: How we’re running better blameless postmortems
To: <michel@p2pfoundation.net>

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From Accident to Investment

We held our seventh annual Code for America Summit in June, and we were fortunate enough to have John Allspaw, Founder of Adaptive Capacity Labs and former CTO of Etsy, join us as a speaker.

In his main stage talk, he introduced the concept of the blameless postmortem: knowing that software systems get increasingly complex over time, and acknowledging that complex systems fail, we must have a way of responding to those failures that leads to learning and continuous improvement. I had the opportunity hear more from John and think about how to turn accidents into real investments in the future.

Read on to learn:

How to actively steer people away from explanations and remediations, and focus on learning by mining for descriptive details around the key junctures in the incident timeline.
The importance of re-introducing the purpose and guidelines of the meeting every time you start one.
How postmortem facilitation is a practice, and like with any other practice, training and repetition are key.

You can find the full piece, From accident to investment: How to run better blameless postmortems, on the Code for America Blog.

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