[P2P-F] Fwd: How we’re running better blameless postmortems

Fri Aug 24 09:13:04 CEST 2018

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From: Lou Moore, CTO <info at codeforamerica.org>
Date: Thu, Aug 23, 2018 at 11:34 PM
Subject: How we’re running better blameless postmortems
To: <michel at p2pfoundation.net>

During  Summit I had the opportunity to hear from John Allspaw, and think
about how to turn accidents into real investments in the future.
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*From Accident to Investment*
We held our seventh annual Code for America Summit in June, and we were
fortunate enough to have John Allspaw, Founder of Adaptive Capacity Labs
and former CTO of Etsy, join us as a speaker.

In his main stage talk, he introduced the concept of the blameless
postmortem: knowing that software systems get increasingly complex over
time, and acknowledging that complex systems fail, we must have a way of
responding to those failures that leads to learning and continuous
improvement. I had the opportunity hear more from John and think about how
to turn accidents into real investments in the future.
  Read on to learn:

   -

   How to actively steer people away from explanations and remediations,
   and focus on learning by mining for descriptive details around the key
   junctures in the incident timeline.
   -

   The importance of re-introducing the purpose and guidelines of the
   meeting every time you start one.
   -

   How postmortem facilitation is a practice, and like with any other
   practice, training and repetition are key.

You can find the full piece, From accident to investment: How to run better
blameless postmortems
<https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=1f4e1f3ec6&e=8b150960ee>,
on the Code for America Blog.

More stories from the CfA network:

   -

   Delivery-driven government: Principles and practices for government in
   the digital age
   <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=ab07d92134&e=8b150960ee>
   -

   Only new mistakes: Embracing failures while building digital service
   teams
   <https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=e9bc6dc974&e=8b150960ee>
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   -

   Reshaping the criminal justice system, at scale
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