<div dir="ltr"><br><br><div class="gmail_quote"><div dir="ltr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Lou Moore, CTO</strong> <span dir="ltr"><<a href="mailto:info@codeforamerica.org">info@codeforamerica.org</a>></span><br>Date: Thu, Aug 23, 2018 at 11:34 PM<br>Subject: How we’re running better blameless postmortems <br>To: <<a href="mailto:michel@p2pfoundation.net">michel@p2pfoundation.net</a>><br></div><br><br><u></u>
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<span class="m_-215611379170483523mcnPreviewText" style="display:none;font-size:0px;line-height:0px;max-height:0px;max-width:0px;opacity:0;overflow:hidden">During Summit I had the opportunity to hear from John Allspaw, and think about how to turn accidents into real investments in the future.</span>
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<h1 style="text-align:center;display:block;margin:0;padding:0;color:#339edd;font-family:'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:26px;font-style:normal;font-weight:bold;line-height:150%;letter-spacing:normal"><strong id="m_-215611379170483523docs-internal-guid-bc7bd48d-7fff-5abb-8d18-f4243efc2af3">From Accident to Investment</strong></h1>
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We held our seventh annual Code for America Summit in June, and we were fortunate enough to have John Allspaw, Founder of Adaptive Capacity Labs and former CTO of Etsy, join us as a speaker.<br>
<br>
In his main stage talk, he introduced the concept of the blameless postmortem: knowing that software systems get increasingly complex over time, and acknowledging that complex systems fail, we must have a way of responding to those failures that leads to learning and continuous improvement. I had the opportunity hear more from John and think about how to turn accidents into real investments in the future.<br>
<h3 class="m_-215611379170483523null" dir="ltr" style="display:block;margin:0;padding:0;color:#000000;font-family:'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:20px;font-style:normal;font-weight:bold;line-height:150%;letter-spacing:normal;text-align:left">Read on to learn:</h3>
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<p dir="ltr" style="margin:10px 0;padding:0;color:#000000;font-family:'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:17px;line-height:150%;text-align:left">How to actively steer people away from explanations and remediations, and focus on learning by mining for descriptive details around the key junctures in the incident timeline.</p>
</li>
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<p dir="ltr" style="margin:10px 0;padding:0;color:#000000;font-family:'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:17px;line-height:150%;text-align:left">The importance of re-introducing the purpose and guidelines of the meeting every time you start one.</p>
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<p dir="ltr" style="margin:10px 0;padding:0;color:#000000;font-family:'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:17px;line-height:150%;text-align:left">How postmortem facilitation is a practice, and like with any other practice, training and repetition are key.</p>
</li>
</ul>
<p dir="ltr" style="margin:10px 0;padding:0;color:#000000;font-family:'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:17px;line-height:150%;text-align:left">You can find the full piece, <a href="https://codeforamerica.us2.list-manage.com/track/click?u=d9acf2a4c694efbd76a48936f&id=1f4e1f3ec6&e=8b150960ee" style="color:#339edd;font-weight:normal;text-decoration:underline" target="_blank">From accident to investment: How to run better blameless postmortems</a>, on the Code for America Blog.<br>
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<h3 class="m_-215611379170483523null" dir="ltr" style="display:block;margin:0;padding:0;color:#000000;font-family:'Source Sans Pro','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:20px;font-style:normal;font-weight:bold;line-height:150%;letter-spacing:normal;text-align:left">More stories from the CfA network:</h3>
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</div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div>Check out the Commons Transition Plan here at: <a href="http://commonstransition.org" target="_blank">http://commonstransition.org</a> </div><div><br></div>P2P Foundation: <a href="http://p2pfoundation.net" target="_blank">http://p2pfoundation.net</a> - <a href="http://blog.p2pfoundation.net" target="_blank">http://blog.p2pfoundation.net</a> <br><br><a href="http://lists.ourproject.org/cgi-bin/mailman/listinfo/p2p-foundation" target="_blank"></a>Updates: <a href="http://twitter.com/mbauwens" target="_blank">http://twitter.com/mbauwens</a>; <a href="http://www.facebook.com/mbauwens" target="_blank">http://www.facebook.com/mbauwens</a><br><br>#82 on the (En)Rich list: <a href="http://enrichlist.org/the-complete-list/" target="_blank">http://enrichlist.org/the-complete-list/</a> <br></div></div></div></div></div>