[P2P-F] Fwd: [NetworkedLabour] Fwd: New Book: Working the Phones

Fri Nov 4 08:03:41 CET 2016

---------- Forwarded message ----------
From: peter waterman <peterwaterman1936 at gmail.com>
Date: Thu, Oct 13, 2016 at 5:28 PM
Subject: [NetworkedLabour] Fwd: New Book: Working the Phones
To: "<networkedlabour at lists.contrast.org>" <
networkedlabour at lists.contrast.org>, p2p-foundation <
p2p-foundation at lists.ourproject.org>, Dave Hollis <
david.hollis at netzwerkit.de>

---------- Forwarded message ----------
From: Jamie Woodcock <00000561c7bdd7f9-dmarc-request at jiscmail.ac.uk>
Date: Thu, Oct 13, 2016 at 12:21 PM
Subject: New Book: Working the Phones
To: CRITICAL-LABOUR-STUDIES at jiscmail.ac.uk

*Introducing a new book from Pluto available in November: *

Working the Phones

Control and Resistance in Call Centres

By Jamie Woodcock

Over a million people in the UK work in call centres, and the phrase has
become synonymous with low-paid and high stress work, dictatorial
supervisors and an enforced dearth of union organisation. However, rarely
does the public have access to the true picture of what goes on in these
institutions.

For *Working the Phones*, Jamie Woodcock worked undercover in a call centre
to gather insights into the everyday experiences of call centre workers. He
shows how this work has become emblematic of the shift towards a
post-industrial service economy, and all the issues that this produces,
such as the destruction of a unionised work force, isolation and
alienation, loss of agency and, ominously, the proliferation of
surveillance and control which affects mental and physical wellbeing of the
workers.

By applying a sophisticated, radical analysis to a thoroughly international
21st century phenomenon, *Working The Phones* presents a window onto the
methods of resistance that are developing on our office floors, and
considers whether there is any hope left for the modern worker today.

-----------------

*Jamie Woodcock* completed his PhD at Goldsmiths, University of London. He
is currently a fellow at LSE. His research interests include: digital
labour, technology, management, critical theory, and the sociology of work.

-----------------

*‘Jamie Woodcock’s brilliant insider account of life in a British
call-centre reveals the dirty realities of digital capitalism. It’s a grim
world that business wonks and politicians would rather you’d not know
about. But unlike other descriptions of the neoliberal workforce who are
pliant and broke, Woodcock finds workers fighting back. Capitalism hasn’t
won … not yet at least. And things are about to get nasty. Working the
Phones tells us why in a book that is sure to become a classic.’*

Peter Fleming, author of *The Mythology of Work *(Pluto, 2015)

*‘In this urgent and incisive study, Woodcock draws on the rich tradition
of workers' inquiry to explore the violence of management and the shape of
resistance in an industry that has become paradigmatic of the degradation
of work in the twenty-first century. Combining political acumen and
scholarly depth, he identifies the imposing challenges to organising
against exploitation in conditions of atomised precarity, while also giving
us precious glimpses of what a counter-offensive against capital might look
like. A masterful lesson in how sociology can serve both to interpret and
change a world of labour under the pall of austerity.’*

Alberto Toscano, Reader in Critical Theory, Department of Sociology,
Goldsmiths, University of London

-----------------

Read an online extract from the book: http://bit.ly/2dxviMd

Buy the book from the UK publisher: http://bit.ly/2cQOOAz

Buy the book in Canada: http://amzn.to/2cArkAd

Buy the book in the United States: http://bit.ly/2cZmLkL

Want an inspection copy for your course? Visit
www.plutobooks.com/lecturers.asp

Want a book for review? Email the publisher’s publicity team at
publicity at plutobooks.com <jonw at plutobooks.com>

Sign up to the Pluto Press newsletter for new books, news and events:
http://bit.ly/1PqkZJ6

-----------------

Paperback | 9780745399065|£17.99/ $30 / €25

Hardback | 9780745399089| £65/ $99 / €90

Kindle | 9781786800169| £17.99 / $30

EPUB | 9781786800152| £17.99 / $30

PDF | 9781786800145| £60 / $95

*www.jamiewoodcock.net <http://www.jamiewoodcock.net>**  //
@jamie_woodcock*

-- 
*Click here for Peter's recent writings*
<https://www.dropbox.com/s/o8s52g2y905rq6w/WatermanGmailSignaturePanel%20%20%20%20%20%20%20%20Updated.docx?dl=0>

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