<div dir="ltr"><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">peter waterman</b> <span dir="ltr"><<a href="mailto:peterwaterman1936@gmail.com">peterwaterman1936@gmail.com</a>></span><br>Date: Thu, Oct 13, 2016 at 5:28 PM<br>Subject: [NetworkedLabour] Fwd: New Book: Working the Phones<br>To: "<<a href="mailto:networkedlabour@lists.contrast.org">networkedlabour@lists.contrast.org</a>>" <<a href="mailto:networkedlabour@lists.contrast.org">networkedlabour@lists.contrast.org</a>>, p2p-foundation <<a href="mailto:p2p-foundation@lists.ourproject.org">p2p-foundation@lists.ourproject.org</a>>, Dave Hollis <<a href="mailto:david.hollis@netzwerkit.de">david.hollis@netzwerkit.de</a>><br><br><br><div dir="ltr"><div style="font-size:small"><br></div><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Jamie Woodcock</b> <span dir="ltr"><<a href="mailto:00000561c7bdd7f9-dmarc-request@jiscmail.ac.uk" target="_blank">00000561c7bdd7f9-dmarc-<wbr>request@jiscmail.ac.uk</a>></span><br>Date: Thu, Oct 13, 2016 at 12:21 PM<br>Subject: New Book: Working the Phones<br>To: <a href="mailto:CRITICAL-LABOUR-STUDIES@jiscmail.ac.uk" target="_blank">CRITICAL-LABOUR-STUDIES@<wbr>jiscmail.ac.uk</a><br><br><br><div dir="ltr"><div>
<p class="MsoNormal"><b><span style="font-size:12pt;line-height:107%;font-family:"garamond",serif;color:black">Introducing a new book from Pluto available in November: <br><br></span></b></p>
<p class="MsoNormal"><span style="font-size:18pt;line-height:107%;font-family:"garamond",serif;color:black">Working the
Phones</span></p>
<p class="MsoNormal"><span style="font-size:16pt;line-height:107%;font-family:"garamond",serif;color:black">Control and
Resistance in Call Centres</span></p>
<p class="MsoNormal"><span style="font-size:14pt;line-height:107%;font-family:"garamond",serif;color:black">By Jamie
Woodcock</span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal"><span style="font-family:"garamond",serif;color:black"><br></span></p><p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal"><span style="font-family:"garamond",serif;color:black">Over a million
people in the UK work in call centres, and the phrase has become synonymous
with low-paid and high stress work, dictatorial supervisors and an enforced
dearth of union organisation. However, rarely does the public have access to
the true picture of what goes on in these institutions. </span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal"><span style="font-family:"garamond",serif;color:black"> </span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal"><span style="font-family:"garamond",serif;color:black">For <i>Working
the Phones</i>, Jamie Woodcock worked undercover in a call centre to gather
insights into the everyday experiences of call centre workers. He shows how
this work has become emblematic of the shift towards a post-industrial service
economy, and all the issues that this produces, such as the destruction of a
unionised work force, isolation and alienation, loss of agency and, ominously,
the proliferation of surveillance and control which affects mental and physical
wellbeing of the workers.</span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal"><span style="font-family:"garamond",serif;color:black"> </span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif;color:black">By applying a sophisticated, radical analysis to a
thoroughly international 21st century phenomenon, <i>Working The Phones</i>
presents a window onto the methods of resistance that are developing on our
office floors, and considers whether there is any hope left for the modern
worker today.</span><span style="font-family:"garamond",serif"> </span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif">-----------------
</span></p><span style="font-family:"garamond",serif;color:black"><br></span><b><span style="font-family:"garamond",serif;color:black">Jamie Woodcock</span></b><span style="font-family:"garamond",serif;color:black"> completed his PhD at
Goldsmiths, University of London. He is currently a fellow at LSE. His research
interests include: digital labour, technology, management, critical theory, and
the sociology of work.</span><span style="font-family:"garamond",serif"></span>
<p class="MsoNormal"><span style="font-family:"garamond",serif"><br></span></p><p class="MsoNormal"><span style="font-family:"garamond",serif">-----------------
</span></p>
<p class="MsoNormal"><i><span style="font-family:"garamond",serif;color:black"><br></span></i></p><p class="MsoNormal"><i><span style="font-family:"garamond",serif;color:black">‘Jamie Woodcock’s brilliant insider account of life in a British
call-centre reveals the dirty realities of digital capitalism. It’s a grim
world that business wonks and politicians would rather you’d not know about.
But unlike other descriptions of the neoliberal workforce who are pliant and
broke, Woodcock finds workers fighting back. Capitalism hasn’t won … not yet at
least. And things are about to get nasty. Working the Phones tells us why in a
book that is sure to become a classic.’</span></i></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif;color:black">Peter Fleming, author of <i>The Mythology of Work </i>(Pluto,
2015)</span></p>
<p class="MsoNormal"><i><span style="font-family:"garamond",serif;color:black"><br></span></i></p><p class="MsoNormal"><i><span style="font-family:"garamond",serif;color:black">‘In this urgent and incisive study, Woodcock draws on the rich
tradition of workers' inquiry to explore the violence of management and the
shape of resistance in an industry that has become paradigmatic of the
degradation of work in the twenty-first century. Combining political acumen and
scholarly depth, he identifies the imposing challenges to organising against
exploitation in conditions of atomised precarity, while also giving us precious
glimpses of what a counter-offensive against capital might look like. A
masterful lesson in how sociology can serve both to interpret and change a
world of labour under the pall of austerity.’</span></i></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif;color:black">Alberto Toscano, Reader in Critical Theory,
Department of Sociology, Goldsmiths, University of London</span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif"><br></span></p><p class="MsoNormal"><span style="font-family:"garamond",serif">-----------------
</span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif"><br></span></p><p class="MsoNormal"><span style="font-family:"garamond",serif">Read an online
extract from the book: <a href="http://bit.ly/2dxviMd" target="_blank">http://bit.ly/2dxviMd</a></span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif"><br></span></p><p class="MsoNormal"><span style="font-family:"garamond",serif">Buy the book from
the UK publisher: <a href="http://bit.ly/2cQOOAz" target="_blank">http://bit.ly/2cQOOAz</a> </span></p><span style="font-family:"garamond",serif"><br>Buy the book in
Canada: <a href="http://amzn.to/2cArkAd" target="_blank">http://amzn.to/2cArkAd</a></span>
<p class="MsoNormal"><span style="font-family:"garamond",serif"><br></span></p><p class="MsoNormal"><span style="font-family:"garamond",serif">Buy the book in
the United States: <a href="http://bit.ly/2cZmLkL" target="_blank">http://bit.ly/2cZmLkL</a></span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif"><br></span></p><p class="MsoNormal"><span style="font-family:"garamond",serif">Want an
inspection copy for your course? Visit </span><a href="http://www.plutobooks.com/lecturers.asp" target="_blank"><span style="font-family:"garamond",serif;color:windowtext">www.plutobooks.com/lecturers.a<wbr>sp</span></a><span style="font-family:"garamond",serif"> </span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif"><br></span></p><p class="MsoNormal"><span style="font-family:"garamond",serif">Want a book for
review? Email the publisher’s publicity team at </span><a href="mailto:jonw@plutobooks.com" target="_blank"><span style="font-family:"garamond",serif;color:windowtext">publicity@plutobooks.com</span></a><span style="font-family:"garamond",serif"> </span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif"><br></span></p><p class="MsoNormal"><span style="font-family:"garamond",serif">Sign up to the
Pluto Press newsletter for new books, news and events: </span><a href="http://bit.ly/1PqkZJ6" target="_blank"><span style="font-family:"garamond",serif;color:windowtext">http://bit.ly/1PqkZJ6</span></a><span style="font-family:"garamond",serif"> </span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif"> </span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif">-----------------</span><span style="font-family:"garamond",serif"></span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif">Paperback |</span><span style="font-family:"garamond",serif"> <span style="color:black">9780745399065</span></span><span style="font-family:"garamond",serif">|£17.99/
$30 / €25</span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif">Hardback |</span><span style="font-family:"garamond",serif"> <span style="color:black">9780745399089</span></span><span style="font-family:"garamond",serif">|
£65/ $99 / €90</span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif">Kindle | </span><span style="font-family:"garamond",serif;color:black">9781786800169</span><span style="font-family:"garamond",serif">|
£17.99 / $30<span> </span></span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif">EPUB |</span><span style="font-family:"garamond",serif"> <span style="color:black">9781786800152</span></span><span style="font-family:"garamond",serif">|
£17.99 / $30</span></p>
<p class="MsoNormal"><span style="font-family:"garamond",serif">PDF | </span><span style="font-family:"garamond",serif;color:black">9781786800145</span><span style="font-family:"garamond",serif">|
£60 / $95</span></p><br clear="all"></div><div><div><div class="m_6238725803567426028m_8666297808152978937gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div><div><div style="text-align:left"><span><i><span><span><i><img src="https://docs.google.com/uc?id=0B5DojU0v2NDQamlvOENHMml6c3c&export=download"></i></span></span></i></span><br><span><i><span></span></i></span></div><div style="text-align:left"><span><span style="font-family:arial,helvetica,sans-serif"></span></span><br><span><span style="font-family:"garamond",serif"></span></span><i><span><i><a href="http://www.jamiewoodcock.net" target="_blank">www.jamiewoodcock.net</a></i></span></i><span><i> // @jamie_woodcock</i></span><span class="HOEnZb"><font color="#888888"><br></font></span></div><span class="HOEnZb"><font color="#888888"><span></span></font></span></div><span class="HOEnZb"><font color="#888888"><span><i><span></span></i></span></font></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><span class="HOEnZb"><font color="#888888">
</font></span></div></div><span class="HOEnZb"><font color="#888888">
</font></span></div><span class="HOEnZb"><font color="#888888"><br><br clear="all"><br>-- <br><div class="m_6238725803567426028gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><a href="https://www.dropbox.com/s/o8s52g2y905rq6w/WatermanGmailSignaturePanel%20%20%20%20%20%20%20%20Updated.docx?dl=0" target="_blank"><b>Click here for Peter's recent writings</b></a><br><font size="1"><span style="font-family:monospace,monospace"><b><font color="#ff0000"><span style="color:rgb(0,0,0)"></span></font></b></span></font><br></div></div></div></div></div></div>
</font></span></div>
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<br></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div>Check out the Commons Transition Plan here at: <a href="http://commonstransition.org" target="_blank">http://commonstransition.org</a> </div><div><br></div>P2P Foundation: <a href="http://p2pfoundation.net" target="_blank">http://p2pfoundation.net</a> - <a href="http://blog.p2pfoundation.net" target="_blank">http://blog.p2pfoundation.net</a> <br><br><a href="http://lists.ourproject.org/cgi-bin/mailman/listinfo/p2p-foundation" target="_blank"></a>Updates: <a href="http://twitter.com/mbauwens" target="_blank">http://twitter.com/mbauwens</a>; <a href="http://www.facebook.com/mbauwens" target="_blank">http://www.facebook.com/mbauwens</a><br><br>#82 on the (En)Rich list: <a href="http://enrichlist.org/the-complete-list/" target="_blank">http://enrichlist.org/the-complete-list/</a> <br></div></div></div></div>
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